The University Billing and Loan Collections office is responsible for the billing and collection of Federal campus-based and Institutional student loans. These include Federal Perkins, Health Profession, Nursing, Iowa Law School Foundation, and other Institutional long-term and short-term/emergency loans. It does not include William Ford Direct Loans or Stafford loans. Eligibility and awarding of student loans is determined by the Financial Aid Office .
Administration and Billing for Student Loans
Heartland Campus Solutions ECSI (ECSI) handles the administration and billing for University of Iowa student loans. The services provided by ECSI benefit both borrowers and The University.
ECSI lets borrowers access their accounts online at http://www.ecsi.net . Through this site, a borrower can verify when payments are received, update address and phone information, check their account balance, obtain loan payoff amounts, sign up for electronic billing, and make payments. Forms can also be downloaded for deferments, forbearance requests, etc. ECSI will provide a five-digit security code that allows only the borrower to access their confidential account information.
ECSI also offers electronic funds transfer (EFT/ACH) payment options for all borrowers. If not currently utilizing EFT/ACH for loan payments to the University, a borrower can contact ECSI or log onto their web site to begin this service .If a borrower had authorized the University to receive a recurring EFT/ACH payment for their loan prior to March 1, 2007, ECSI automatically began receiving these payments to ensure that loan payments continued without interruption.
Monthly billing statements for UI student loan repayments are issued from ECSI, not The University of Iowa. Monthly loan installments are based on a fixed total installment. This means that monthly payments remain constant, and include monthly principal and interest.
The monthly due date of payments to ECSI corresponds closely with the University U-Bill due date. Loans are billed on the first day of each month, with the payment due on the 22nd day of that month. If EFT/ACH payments are not utilized a check or money order payable to The University of Iowa should be sent to:
181 Montour Run Rd
Coraopolis, PA 15108
Borrowers should write their ECSI account number on checks or money orders sent to ECSI. Payments should not be sent to The University of Iowa. Any payments sent directly to the University requires special handling that may affect the ECSI processing date and result in penalties or late payment charges.
Anytime a borrower thinks they may be eligible for a deferment, cancelation, or postponement of their payments, the appropriate information on the back of the payment notice should be checked and mailed to ECSI at the above address.
To reach ECSI by phone, call toll-free 888-549-3274 between 7:30 a.m. to 8 p.m. eastern time.
ECSI is a billing service for the University, not a collection agency. Although ECSI provides student loan billing and administration for The University of Iowa, all applicable University policies regarding financial obligations, account delinquency, assessment of late fees, and availability of University services continue to apply.
Borrowers with questions regarding their statement should contact ECSI directly at the toll-free number above or by email at firstname.lastname@example.org . If further assistance is needed, contact the University Billing and Loan Collections office at 319-335-0071 or 800-943-4557, or by e-mail at email@example.com . Office hours are 8 a.m. to 5 p.m. central time.